We offer an in-house packing and shipping service for most lots. Approximate quotes are given in advance within the lot description. Please note that these are estimates ONLY. We do combine shipping. If a lot does not have a shipping quote available then we are not prepared to pack and ship this item. 

If you require your purchased items to be packed and shipped, please let us know by email, or by clicking the 'Request Shipping' button on your invoice. Our shipping department will calculate an exact cost, and discount if you have purchased more than one lot. The packing and shipping cost will then be added to your invoice. 

We ship all lots tracked and insured via UPS and the Post Office. 

Insurance
Shipping insurance can only be calculated after the hammer falls on the day of the auction, as until then the value is unknown. The cost of insurance is 1.5% of the hammer plus premium, which is added to the cost of shipping.

We will then be in contact with you with an accurate total cost for insured packing and shipping, which can be added to your original invoice. 

Import Duties & Tariffs
When your shipment arrives in your country, import duties, tariffs & taxes and other charges may be payable before goods are released to you. These fees vary for each country and are you are responsible for their payment.  If you do not pay these charges, your shipment will be returned to us.

Items or Lots That We Can't Ship
Please note that there are some items and/or lots that we will not be able to pack and ship. This may be because due to the fragility of an item, its size, its weight, its value, or due to other restrictions. This is noted on the item description page.

Therefore, such items must be collected from our premises in Royal Tunbridge Wells. You may nominate a third party of your choice,  we recommend Mail Boxes Etc in Tunbridge Wells. To obtain a quote and engage their services, please contact Greg or Kim on +44 (0) 1892 510 155 or via info@mbetunbridgewells.co.uk.

What if I want to collect my purchases or get someone else to...?

Then please inform us, book an appointment with us by email so that we can have the lot(s) ready for you. Please click here to book an appointment, and please bring photographic identification with you - a driving licence is ideal. We are open from Monday to Friday from 10am until 5pm. We are closed at weekends.

If you are not collecting in person then please inform us in writing of the identity of the company or individual and indicate that you are giving permission for them to collect on your behalf. They must also bring proof of identification and a copy of your invoice to collect on your behalf. 

Please note all lots must be paid for in full before they will be released.